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Returns & Refunds

Returns

If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to refund you with the original price. This does not affect your statutory rights. We are not obliged to refund you for your delivery costs.

All unwanted returned goods must be unused and in their original state and we are not obliged to give a full refund if the goods are in poor/un-resellable condition.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage in case of loss as you are responsible for the returned goods until they arrive in our warehouse.

Faulty Products

We know from time to time faulty products occur. We wish to resolve the problem as quickly as possible for you. If you can take a digital photo of the faulty product and email it to us we may be able to resolve it without having to have the goods returned. We cannot guarantee that a solution can be reached this way and still may require the item to be returned.

All faulty items should be returned in a clean condition for health and safety reasons or they will be rejected and returned to the sender.

We cannot always exchange a faulty item without first returning the faulty item to our suppliers as the products are under their warranty.

How to Return or Exchange an Item

If you return an item to us within 14 days in perfect condition and it’s complete with the original packaging, we will be happy to refund you with the original price. This does not affect your statutory rights.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.

Please do not return any items until we have been notified and accepted the return. Contact us by email at enquiries@gablestock.co.uk