Terms & Conditions

Please read these terms and conditions carefully before you make a purchase on the Gablestock website. By using our website you are deemed to have read, understood and accepted these terms and conditions.

We have specific terms for the following:

Use of Site

The website may be used by you only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Information Accuracy

While we will use reasonable endeavours to verify the accuracy of the information we place on the website, we make no warranties, whether express or implied, in relation to its accuracy. We make no warranty that the website will meet your requirements or that your visit will be uninterrupted, timely or error free, that defects will be corrected, or that the site or server are free of viruses or bugs. We will not be responsible for any loss of content or material uploaded or transmitted through the website.

These conditions govern our relationship with you. The terms and conditions of this website and all such services and product offers herewith are governed in accordance with the law of England and Wales. By visiting the website and/or formulating requests for any services provided here, you consent that these conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

We will not be liable to you or any third party for any indirect loss or damage or for any loss of data, profit, revenue, business or management time, howsoever caused.

Description of Product

Each product is sold subject to its product description, which sets out the specifications related to that product.

Goods described and pictures of goods displayed on the Gablestock website may differ slightly from the goods you receive, this may be due to the quality of the photographs or alterations made by suppliers. You will wherever possible be informed of changes made to any of the products available on our website. You can return any items that you are not happy with within 14 days of receipt of the goods by completing our online returns form. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time they were entered onto our database. Although we aim to keep the website as updated as possible, product descriptions appearing on this website at a particular time may not always exactly reflect the position at the time you place the order.

Pricing

There may be variations in price between the Gablestock website and the Gablestock shop. Gablestock is not obliged to sell items from the shop at the online price or vice versa. Any special offers running on the site may vary from offers in the shop and some may be web exclusive offers and therefore may not be available in the shop.

Order Acknowledgement

Once you have placed an order with Gablestock, you will receive a confirmation email of that order. You will receive a second email once the order has been processed and despatched. A contract is formed between Gablestock and you when we despatch the goods you have ordered. Until the goods are despatched the order may be cancelled either by you or by us. We withhold the right to cancel your order at any time without explanation.

Value Added Tax

All prices on Gablestock have VAT included unless otherwise stated. All transactions are in GB pound sterling.

Delivery

We aim to despatch goods within 48 hours but at extremely busy times this may take a little longer. You will be notified by email when your order has been despatched or of any unexpected delays. In some circumstances please allow 7 days for delivery.

Your order should be delivered between 8.00am and 5.30pm Monday to Friday; however deliveries are usually made before 2.00pm.

Address

Please note all our deliveries will require a signature on receipt. You may select an alternative delivery address at checkout (e.g. work or a friend) to ensure that someone will be there to sign for your delivery. Choose an alternative delivery address by unchecking the ‘ship to billing address’ box.

Charges

UK STANDARD DELIVERY £7.50 up to 25kg
With UK standard delivery, the majority of our orders are delivered within 2 to 3 days (subject to stock availability), however, please allow up to 7 days for delivery for items that are out of stock. Please note that deliveries will not be made on Saturday, Sunday or Bank Holidays.

Returns

If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to refund you with the original price. This does not affect your statutory rights. We are not obliged to refund you for your delivery costs.

All unwanted returned goods must be unused and in their original state and we are not obliged to give a full refund if the goods are in poor/un-resellable condition.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage in case of loss as you are responsible for the returned goods until they arrive in our warehouse.

Faulty Products

We know from time to time faulty products occur. We wish to resolve the problem as quickly as possible for you. If you can take a digital photo of the faulty product and email it to us we may be able to resolve it without having to have the goods returned. We cannot guarantee that a solution can be reached this way and still may require the item to be returned.

All faulty items should be returned in a clean condition for health and safety reasons or they will be rejected and returned to the sender.

We cannot always exchange a faulty item without first returning the faulty item to our suppliers as the products are under their warranty.

How to Return/Exchange an Item

If you return an item to us within 14 days in perfect condition and it’s complete with the original packaging, we will be happy to refund you with the original price. This does not affect your statutory rights.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.

Privacy Policy

Gablestock fully complies with the data protection act 1998 and is registered in the UK to hold customer’s data and the personal information that we hold will be held securely in accordance with our security policy and the law. We do not disclose any of the customer details to any third parties and only Gablestock will use your email address to contact you in relation to an enquiry you have made; in the event that a problem arises; for administrative purposes or operational reasons relating to our service. We may occasionally email you with details of new services or offers.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will correct them promptly or delete you from our database if requested. If you have a query regarding privacy, please contact us.

Security

When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.

When registering your details, ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.

Product Reviews/Comments

The product review functionality on Gablestock is provided for customers to exchange views that will assist other customers when choosing products to purchase through Gablestock. All comments are reviewed by Gablestock staff before they are posted onto the Gablestock website.

Gablestock reserves the right to reject any comment/review without explanation.

By placing a review on Gablestock, you agree that Gablestock may publish your comments on the Gablestock website. Your email address will not be published.
These reviews are not necessarily in accordance with the opinion of Gablestock.

If the product review/comments features are abused, necessary action will be taken.

Complaints

Please contact us, preferably by sending an email to enquiries@gablestock.co.uk All complaints are logged, investigated and replied to.